This page accepts replacement-parts requests for eligible Wicked Ball Air Care and Wicked Ball Rolly Care purchases, including Care Bundles. Each approved redemption provides one Air outer shell or one Rolly Replacement Set (shell + fabric tail). Select the covered product and provide its Care Code, original order number and original order email. These details must match your coverage record.

Air Care covers eligible damage to the replaceable outer shell during normal use. Rolly Care covers eligible damage to the replaceable shell or fabric tail during normal use. Care does not cover the electronic core, loss, theft, deliberate damage, unauthorized modification or cosmetic marks that do not affect use.

No. Air Care covers the replaceable outer shell. Rolly Care covers the replaceable shell and fabric tail. Each approved redemption provides these replacement parts, not a complete toy or electronic core. Contact support for electronic-core issues.

Approved replacement parts have a $0 item charge: one Air outer shell or one Rolly Replacement Set (shell + fabric tail) per redemption. Shipping fees apply and are charged separately for each redemption. Applicable shipping charges and taxes are confirmed before payment.

Each eligible Care purchase includes up to 4 approved parts redemptions during its 12-month Care period. Each redemption provides one complete Air outer shell or one Rolly Replacement Set (shell + fabric tail), according to the covered product. An extra part included upfront in a Care Bundle does not use these 4 redemptions.

Coverage expires 12 months after payment for the eligible Care or Care Bundle purchase. Submit your replacement-parts request before coverage expires.

Use the Care Code associated with your eligible Care purchase. Care Code is required on this form. If you have not received it or cannot find it, email support@cheerble.com with your original order number and order email so we can help you locate your coverage before you submit.

Yes. Select Royal Blue or Bright Orange for your replacement Air outer shell or Rolly Replacement Set (shell + fabric tail). Your chosen color is subject to availability when the replacement-parts order is created.

Upload one clear photo showing the damaged Air shell, or Rolly shell or fabric tail. Supported file types are PDF, JPEG, PNG, WebP, SVG, HEIC and GIF. The file must be under 20 MB.

Each eligible purchase unit has its own Care Code and coverage record. Select the covered product and use the Code connected to the unit whose parts need replacing. Submit a separate request for each covered unit.

If approved, support will email a secure Shopify checkout link to your original order email for one Air outer shell or one Rolly Replacement Set (shell + fabric tail), according to your coverage. The replacement parts have a $0 item charge. Shipping fees are charged separately, with applicable charges and taxes confirmed before payment.

Tell support your intended delivery country before approval and review your delivery address at checkout. If the country changes, contact support so destination eligibility and the applicable shipping charge can be checked again before payment.

Care replacement parts can be delivered within our shipping service area, excluding Africa and South America. Shipping fees are charged separately.

All replacement-parts requests are reviewed by support. If information is missing or does not match your coverage, we’ll contact you using your order email. Please avoid duplicate requests. Submitting a request does not approve a parts replacement or use a Care redemption.

No. Care is connected to the original eligible purchase, Care Code and order email. Air Care applies to its covered Air unit, and Rolly Care applies to its covered Rolly unit. Coverage cannot be transferred, exchanged for cash or applied to another product.