What Cheerble is updating
Cheerble is bringing selected Elfin Fountain products into the Cheerble product portfolio to create a more unified pet hydration experience. Going forward, new pet fountain products will be introduced through Cheerble.
What this means for your order
During this transition, selected Pet Fountains and Fountain Accessories orders may ship with existing Elfin Fountain packaging. This is a packaging and fulfillment arrangement only. The product inside is fully supported by Cheerble.
What Cheerble is updating
Cheerble is bringing selected Elfin Fountain products into the Cheerble product portfolio to create a more unified pet hydration experience. Going forward, new pet fountain products will be introduced through Cheerble.
What this means for your order
During this transition, selected Pet Fountains and Fountain Accessories orders may ship with existing Elfin Fountain packaging. This is a packaging and fulfillment arrangement only. The product inside is fully supported by Cheerble.
What stays the same
Same specifications
Specifications remain the same for the applicable models.
Same functionality
The product functions and user experience remain unchanged.
Same warranty
Your order remains covered by Cheerble warranty support.
Same support
Cheerble support will continue to help with order, product, and warranty questions.
FAQs
1. Why is Cheerble mentioning Elfin Fountain?
Cheerble is bringing Elfin Fountain into its pet hydration portfolio. This page explains what the update means for selected Cheerble orders and packaging during the transition.
2. Why did my Cheerble order arrive in Elfin Fountain packaging?
Cheerble is bringing Elfin Fountain into its pet hydration portfolio. During this transition, selected Pet Fountains and Fountain Accessories orders may be fulfilled with existing Elfin Fountain packaging. The product specifications, functionality, warranty coverage, and customer support remain the same.
3. Is this an official Cheerble order?
Yes. Your order is fully supported by Cheerble, even if the outer packaging references Elfin Fountain during the transition.
4. Are the product specifications the same?
Yes, product specifications and functionality remain the same.
5. Is this a different or replacement product?
No. This is not a different product or a substitute product. Only the outer packaging may reference Elfin Fountain during the transition.
6. Will future pet fountain products still launch under Elfin Fountain?
Future pet fountain products will be available through Cheerble as part of our unified pet hydration portfolio.
7. Will my warranty still be honored?
Yes. Warranty coverage and customer support remain unchanged during the transition. If you need help, please get in touch with Cheerble support with your order details.
Need help?
If you have questions about your Cheerble order, packaging, or warranty coverage, our support team is here to help.
Need help?
If you have questions about your Cheerble order, packaging, or warranty coverage, our support team is here to help.
