Request a new Air shell
Complete the form once. We’ll verify your coverage and email you a checkout link if we approve your request. Before you start, have your Care code and a clear photo of the damaged shell ready.
FAQs
Who can use Wickedbone Air Care?
Care is available for the Wickedbone Air covered by an eligible Wickedbone Air Care Bundle. Your request must match the Care code and email address connected to the original order.
What damage is eligible?
Care applies when the Wickedbone Air outer shell is damaged during normal use. It does not cover the electronic core, loss, theft, deliberate damage, unauthorized modification, or cosmetic marks that do not affect use.
Does Care cover the electronic core?
No. Wickedbone Air Care covers the replaceable outer shell only. If you have an issue with the electronic core, please contact our support team for assistance.
How much does a replacement cost?
The approved replacement shell is discounted to $0. Shipping is US$5 in the United States or CA$7 in Canada per redemption.
How many replacements can I request?
You can redeem up to 4 eligible replacement shells during the 12-month Care period, subject to your remaining uses and the Care Terms.
When does my Care coverage expire?
Coverage expires 12 months after the original eligible bundle payment date. Your replacement request must be submitted before the coverage expires.
Where can I find my Care code?
Your Care code is included in the confirmation email sent after your eligible Wickedbone Air Care Bundle purchase. If you can’t find it, contact our support team using the same email address used for your order.
Can I choose a different shell color?
Yes. You can select Royal Blue or Bright Orange when submitting your request. Your selected color is subject to availability when the replacement order is created.
What photo should I upload?
Upload one clear photo showing the damaged area of the outer shell. The form accepts one JPEG, HEIC, WebP, or PDF file up to 20 MB.
What if I purchased more than one Care Bundle?
Each eligible bundle has its own Care code and coverage record. Use the Care code connected to the Wickedbone Air shell you are requesting to replace.
How will I know if my request is approved?
If approved, we’ll send a secure Shopify checkout link to your original order email. The shell will be $0, and the checkout will collect US$5 shipping in the United States or CA$7 in Canada.
Can I change the delivery address?
Review the delivery address carefully when completing the Shopify checkout. The replacement shell will be sent to the address confirmed at checkout.
Where can replacement shells be delivered?
The current request form supports deliveries to the United States and Canada. For another destination, contact our support team before submitting a request.
What if my request needs review?
Most eligible requests are checked automatically. If information is missing or does not match the coverage record, we’ll contact you using your order email. Please allow up to 24–48 hours and avoid submitting the same request again.
Can I transfer my Care coverage to someone else?
No. Care is connected to the original eligible order, Care code, and order email. It cannot be transferred, exchanged for cash, or applied to another product.
