Shell Care service
Wicked Ball Air Care
A 12-month replacement service for your Wicked Ball Air outer shell.
- Up to 4 approved requests
- 1 shell per request
Before you buy
Buy Care with your toy or add it up to 7 days after delivery. Only for toys purchased on cheerble.com.
Damage that occurs before your Care coverage begins is not covered.
No toy or spare replacement parts ship with this purchase. Approved replacement items have a $0 item price; shipping and applicable taxes are extra.
Coverage & exclusions
For eligible damage to the Wicked Ball Air outer shell during normal, supervised use. Care lasts 12 months from payment of the Care order. Up to 4 approved requests, with one outer shell per request.
The electronic core and battery, damage before Care coverage begins, loss, deliberately caused damage and cosmetic marks that do not affect use are excluded. Product support and any applicable warranty are handled separately.
Only the corresponding toy purchased on cheerble.com is eligible; purchases from other channels are not eligible. For a separate Care purchase, complete payment within 7 calendar days after the corresponding toy is delivered, based on the carrier’s delivery record. Your toy order and delivery date are checked by support.
How to request a replacement
- Contact Cheerble support with your Care order number, order email, the corresponding cheerble.com toy order details and clear photos of the damaged parts. Include a Care Code if one has been issued.
- Support checks the toy order, delivery date, Care payment time, remaining allowance and damage.
- If approved, follow the instructions to pay shipping and any applicable taxes.
Submit replacement requests before your Care coverage expires. Care bought after damage occurred does not cover that damage.
Delivery & charges
Approved replacement items have a $0 item price. Shipping is charged separately for each request; applicable shipping charges and taxes are confirmed before payment.
Delivery is available worldwide, excluding Africa and South America. Regular free-shipping promotions do not waive Care replacement shipping. Contact support before buying if you need a delivery quote.
Have a question about Care?
Contact Cheerble supportCARE COVERAGE
Coverage for the Outer Shell
Check the parts covered by Wicked Ball Air Care before sending a request.
Outer Shell — Covered by Care
Care supports eligible damage to the replaceable outer shell during normal use. Requests are reviewed against your purchase and the damage photos.
- Up to four approved replacements within 12 months from payment.
- One shell per approved request.
- Approved replacement item price: $0.
- Shipping fees are charged separately for each approved request.
Electronic Core — Outside Care Coverage
The electronic core and battery are outside Wicked Ball Air Care. Contact support for these issues and any applicable product warranty.
Care is specific to the outer shell on Wicked Ball Air; it does not apply to other models.
Supervise play and stop if a part becomes loose or damaged.
Wicked Ball Air Care FAQs
Answers about your Care period, covered parts and replacement requests.
What is Wicked Ball Air Care?
Wicked Ball Air Care is a digital service for eligible damage to the outer shell during normal use. It allows up to four approved requests in 12 months, one shell per request, with separate delivery charges.
Does Care include a toy or an extra shell?
No. This Care-only purchase has no upfront physical shipment. The Wicked Ball Air Care Bundle includes the toy, one extra shell and Care. Its spare part is separate from the four-request allowance.
What does Care cover?
Eligible damage to the replaceable outer shell on Wicked Ball Air during normal, supervised use. Send clear photos for review. Cosmetic marks that do not affect use, pre-existing damage, loss and deliberately caused damage are excluded.
Does Care cover the electronic core?
No. The core and battery are not included in Care. Product support for those parts is separate. This service is specific to Wicked Ball Air.
How many replacement shells can I receive?
Up to four approved requests during the 12-month period. Each request provides one shell, subject to the unused allowance. They are requested separately when eligible damage occurs, rather than delivered upfront.
Are replacement shells free?
The approved shell has a $0 item charge. Shipping fees are charged separately for each approved request. Applicable shipping charges are confirmed before payment. Applicable taxes are separate. Ordinary order free-shipping promotions do not remove this delivery fee.
When does my coverage start and expire?
Care starts on the payment date of the Care order and lasts 12 months. If included in a Bundle, it starts when that Bundle order is paid. Contact support during this period with your order details.
Can I buy Care for a Wicked Ball Air I already own?
Buy Care with your toy or add it up to 7 days after delivery. Only for toys purchased on cheerble.com.
Only the corresponding toy purchased on cheerble.com is eligible; purchases from other channels are not eligible. For a separate Care purchase, complete payment within 7 calendar days after the corresponding toy is delivered, based on the carrier’s delivery record. Your toy order and delivery date are checked by support.
Damage that occurs before your Care coverage begins is not covered.
How do I request a replacement?
- Contact Cheerble support with your Care order number, order email, the corresponding cheerble.com toy order details and clear photos of the damaged parts. Include a Care Code if one has been issued.
- Support checks the toy order, delivery date, Care payment time, remaining allowance and damage.
- If approved, follow the instructions to pay shipping and any applicable taxes.
Submit replacement requests before your Care coverage expires. Care bought after damage occurred does not cover that damage.
Where can replacement shells be delivered?
Worldwide, excluding Africa and South America. Shipping fees are charged separately for each approved request. Applicable shipping charges are confirmed before payment. Applicable taxes are separate.
Can I choose a replacement color?
Ask support about compatible colors available for Wicked Ball Air Shell. Royal Blue and Bright Orange are subject to stock; another model’s parts cannot be substituted.
How long is my replacement checkout link valid?
If support provides a payment link, use the deadline stated in that message. If a link has expired or you need help completing payment, contact support with your order details before submitting another request.
Where can I find my Care Code?
If you already have a Care Code, include it when emailing support. If not, send the original order number and order email to support@cheerble.com; you do not need to wait for a Code to contact us.
Who can help with my Care purchase?
Email support@cheerble.com about dates, available requests, purchase changes, cancellation or refund eligibility. Provide the order number and order email, plus your Code if available.
Need help with your Care?
Contact support with your original order number and order email. Add a Care Code if available.
Need help with your Care?
Contact support with your original order number and order email. Add a Care Code if available.
