Wicked Ball Rolly Care
- Twelve months of Care for eligible damage to the shell and fabric tail on Wicked Ball Rolly during normal use.
- Up to four approved replacements during that period, one Replacement Set per request.
- The approved part has a $0 item price. Shipping and any taxes are payable separately.
- Digital service only: this purchase does not send a toy or an upfront spare part.
- Compatible product: Wicked Ball Rolly; shell and fabric tail only.
- Period: 12 months from payment of the Care order.
- Allowance: up to four approved requests, one Replacement Set each.
- Eligible damage: damage to the shell and fabric tail during normal, supervised use.
- Not included: the electronic core, battery and other product models. Ordinary product support is handled separately.
- Replacement destinations: worldwide, excluding Africa and South America.
- Contact support@cheerble.com to request a replacement.
- Send the Care purchase order number, order email and clear photos of the damaged part. Add a Care Code if one has been issued.
- Support reviews the purchase, remaining allowance and damage, then confirms the result and applicable charges.
- After approval, follow the payment instructions for shipping and any taxes. The approved Replacement Set has a $0 item price.
Send your request before the coverage end date. Requests are currently handled directly by support.
This is a digital Care purchase, so nothing physical is shipped upfront. Approved replacement parts are dispatched after review and payment of the applicable charges.
- United States: US$5 shipping for each approved request.
- Other eligible destinations: destination-based shipping; ask support for your rate before purchase.
- Any applicable taxes are additional and will be confirmed before payment.
- Worldwide delivery, excluding Africa and South America. Standard free-shipping offers do not waive Care replacement shipping.
For coverage, purchase changes, cancellation or refund questions, contact support@cheerble.com with your order details. Include your Care Code if available.
CARE COVERAGE
Coverage for the Shell and Fabric Tail
Check the parts covered by Wicked Ball Rolly Care before sending a request.
Shell and Fabric Tail — Covered by Care
Care supports eligible damage to the replaceable shell and fabric tail during normal use. Requests are reviewed against your purchase and the damage photos.
- Up to four approved replacements within 12 months from payment.
- One Replacement Set per approved request.
- Approved replacement item price: $0.
- US shipping: US$5 per request. Other eligible destinations have destination-based rates.
Electronic Core — Outside Care Coverage
The electronic core and battery are outside Wicked Ball Rolly Care. Contact support for these issues and any applicable product warranty.
Care is specific to the shell and fabric tail on Wicked Ball Rolly; it does not apply to other models.
Supervise play and stop if a part becomes loose or damaged.
Wicked Ball Rolly Care FAQs
Answers about your Care period, covered parts and replacement requests.
What is Wicked Ball Rolly Care?
Wicked Ball Rolly Care is a digital service for eligible damage to the shell and fabric tail during normal use. It allows up to four approved requests in 12 months, one Replacement Set per request, with separate delivery charges.
Does Care include a toy or an extra set?
No. This Care-only purchase has no upfront physical shipment. The Wicked Ball Rolly Care Bundle includes the toy, one extra Replacement Set and Care. Its spare part is separate from the four-request allowance.
What does Care cover?
Eligible damage to the replaceable shell and fabric tail on Wicked Ball Rolly during normal, supervised use. Send clear photos for review. Cosmetic marks that do not affect use, pre-existing damage, loss and deliberately caused damage are excluded.
Does Care cover the electronic core?
No. The core and battery are not included in Care. Product support for those parts is separate. This service is specific to Wicked Ball Rolly.
How many Replacement Sets can I receive?
Up to four approved requests during the 12-month period. Each request provides one Replacement Set, subject to the unused allowance. They are requested separately when eligible damage occurs, rather than delivered upfront.
Are Replacement Sets free?
The approved Replacement Set has a $0 item charge. US shipping is US$5 per request. For other eligible destinations, contact support for the destination-based shipping rate before buying Care. Applicable taxes are separate. Ordinary order free-shipping promotions do not remove this delivery fee.
When does my coverage start and expire?
Care starts on the payment date of the Care order and lasts 12 months. If included in a Bundle, it starts when that Bundle order is paid. Contact support during this period with your order details.
Can I buy Care for a Wicked Ball Rolly I already own?
Before buying Care separately for an existing toy, contact support@cheerble.com with the toy’s original order details to confirm the product and eligibility. Damage already present before Care is purchased is not included.
How do I request a replacement?
Email support@cheerble.com with your Care purchase order number, the order email and clear damage photos. Include a Care Code if you already have one; order details are sufficient to contact us. Support will review the request and confirm the applicable shipping and payment instructions.
Where can Replacement Sets be delivered?
Worldwide, excluding Africa and South America. US shipping is US$5 per request. For other eligible destinations, contact support for the destination-based shipping rate before buying Care. Applicable taxes are separate.
Can I choose a replacement color?
Ask support about compatible colors available for Wicked Ball Rolly Replacement Set. Royal Blue and Bright Orange are subject to stock; another model’s parts cannot be substituted.
How long is my replacement checkout link valid?
If support provides a payment link, use the deadline stated in that message. If a link has expired or you need help completing payment, contact support with your order details before submitting another request.
Where can I find my Care Code?
If you already have a Care Code, include it when emailing support. If not, send the original order number and order email to support@cheerble.com; you do not need to wait for a Code to contact us.
Who can help with my Care purchase?
Email support@cheerble.com about dates, available requests, purchase changes, cancellation or refund eligibility. Provide the order number and order email, plus your Code if available.
Need help with your Care?
Contact support with your original order number and order email. Add a Care Code if available.
Need help with your Care?
Contact support with your original order number and order email. Add a Care Code if available.
